These Terms and Conditions are divided into three sections:
Section A sets out the general provisions that apply to all types of services provided by Regreener B.V. ("Regreener");
Section B sets out the specific general terms and conditions applicable to insight, advice and CO2 reduction measures ("Software & Support");
Section C sets out the specific general terms and conditions applicable to carbon credit and/or tree planting projects ("Climate Projects").
If there is a discrepancy between a specific and a general provision, the specific provision prevails.
These Terms and Conditions (“Terms”) become effective upon the Customer’s consent via the Order Form or invoice and are entered into between Regreener B.V., a company organized under the laws of the Netherlands, with its principal place of business at IJsbaanpad 2, 1076 CV Amsterdam, the Netherlands ("Regreener"), and the customer set forth on the Order Form or invoice (“Customer”) (each a “Party” and together the “Parties”)
Section A - General Provisions
1. Definitions
In these General Terms and Conditions, the following terms have the meaning given to them below:
Agreement: a purchase and/or service agreement concluded by Regreener with another party;
Auxiliaries: third parties engaged by Regreener;
Customer: the party with whom Regreener has concluded an Agreement;
Conditions: these General Terms and Conditions;
Invoice: a formal document issued by Regreener to the Customer specifying the amount due for products or services provided, including a breakdown of fees, payment terms, and due date;
Order Form: a Stripe-hosted check-out or payment link;
Regreener: Regreener B.V., having its registered office in Amsterdam, The Netherlands, and any of its subsidiaries;
Service: all products, digital platforms, tools, software, subscriptions, consultancy, support, climate projects, carbon credits, tree planting initiatives, and any other offerings provided by Regreener, whether accessed online, via subscription, one-time purchase, or through any other agreement between Regreener and the Customer;
Stripe: a Payment Service Provider (PSP) that securely processes online payments on behalf of Regreener, enabling customers to complete transactions using various payment methods.
2. Application
These Conditions are applicable to all Agreements, offers, and quotations of Regreener, and all legal acts related thereto and/or arising therefrom. The application of general terms and conditions of the Counterparty, if any, is herewith expressly excluded.
If a quotation includes multiple items or services, Regreener is not obligated to deliver part of the order at a proportional price unless expressly agreed otherwise.
Regreener reserves the right to modify or update these Terms and Conditions at any time. Customers will be notified of any material changes via email or through a notice on our website at least 30 days prior to the changes taking effect.
Continued use of the Services after such notice constitutes acceptance of the revised Terms. If you do not agree to the changes, you may terminate your Subscription in accordance with Article 6 (Termination & Suspension).
3. Prices
All prices stated by Regreener in an proposal, agreement or quotation are exclusive of VAT and all other government- and other levies, and do not include any costs to be incurred in the performance of the Agreement, including administrative costs, unless expressly otherwise agreed.
4. Fees and Payment
The Customer will pay the fees specified in the Order Form or invoice. Payment can be made via Stripe or bank transfer.
Fees must be paid within 30 days from the invoice date.
Failure to pay within the due date may result in suspension or termination of access to the Service.
If payment is not received within the specified payment term, Regreener reserves the right to charge statutory interest in accordance with Dutch law, plus an administrative fee of €100 for each payment reminder.
In the event of continued non-payment, Regreener may engage a collection agency, and all associated collection costs will be borne by the Customer.
5. Customer Obligations
The Customer must ensure that payment details are up to date and valid.
The Customer shall not use the Service for any illegal or unauthorized purpose.
The Customer are responsible for securing their account credentials.
6. Termination & Suspension
Regreener may terminate or suspend access to the Service if:
Payment is not received within 30 days of the due date.
The Customer breaches these Terms.
The Customer engages in any fraudulent or unlawful activity.
Upon termination, the Customer’s access to the Service will be revoked, and any outstanding amounts remain payable.
7. Intellectual Property
Regreener retains all rights, title, and interest in the Service, including all software, trademarks, and content.
Customers may not copy, modify, distribute, or reverse-engineer any part of the Service.
8. Limitation of Liability
To the fullest extent permitted by law, Regreener shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, or business opportunities.
Regreener’s total aggregate liability arising out of or related to the Agreement shall not exceed the total amount paid by the Customer in the 12 months preceding the event giving rise to the claim.
9. Privacy and Data Protection
Regreener processes data in compliance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.
For detailed information on how we collect, use, and protect your data, please refer to our Privacy Policy.
Customers have the right to access, rectify, or delete their personal data.
10. Force Majeure
Regreener shall not be held liable for any failure or delay in performance of its obligations due to events beyond its reasonable control, including but not limited to natural disasters, pandemics, war, terrorism, cyber-attacks, government actions, labor disputes, power outages, or failures of telecommunications networks.
11. Governing Law and Dispute Resolution
These Terms are governed by the laws of the Netherlands.
In the event of a dispute, the Parties agree to first attempt to resolve the matter amicably through good-faith negotiations.
If the dispute cannot be resolved within 30 days, it shall be submitted to mediation in Amsterdam, The Netherlands.
If mediation fails, the dispute will be finally resolved by arbitration or litigation under the laws of The Netherlands, before the competent court in Amsterdam.
Section B - Software & Support
1. Definitions
In Section B of these Terms and Conditions, the following terms have the meaning given to them below:
Software: software and/or digitally developed tools that enables businesses to measure and reduce their carbon footprint.
Support: activities undertaken and advice given on behalf of the Customer by Regreener's Consultants.
Subscription: paid access for the Customer to (modules of) the Software and/or Support.
2. Prices
Regreener reserves the right, after the date of the Agreement, to increase the contract price accordingly.
Regreener shall inform the Customer in writing of any such price adjustment with a minimum notice period of 15 days prior to the adjustment taking effect. Continued use of the Services beyond this period will be deemed acceptance of the new pricing.
If the Customer does not agree to the revised pricing, the Customer shall have the right to terminate the Agreement or the affected service in accordance with Article 3 (Subscription & Suspension).
3. Subscription & Cancellation
The Subscription is valid for a period of 12 months from the activation date.
The Subscription will automatically renew for another 12-month term unless canceled 30 days before the renewal date.
Customers may cancel their Subscription at any time via their online account settings or by contacting team@regreener.earth.
No refunds will be provided for partial subscription periods after renewal.
4. Support by Regreener Consultants
Regreener provides support services through its consultants (“Consultants”) to assist Customers with advice, guidance, and implementation related to carbon footprint measurement, reduction strategies, and Climate Projects.
Support provided by Consultants is subject to a reasonable use policy. Customers are entitled to a level of support that aligns with industry standards and the scope defined in their specific Subscription.
Regreener reserves the right to limit or reasonably refuse excessive support requests that:
Fall outside the agreed scope of services.
Require disproportionate time or resources.
Involve tasks better suited for external specialists or consultants not engaged by Regreener.
4. Support Services
The Customer agrees to provide timely access to relevant information, documentation, and personnel as reasonably required by Regreener’s Consultants to perform the support services effectively.
Delays caused by the Customer’s failure to cooperate may impact delivery timelines, for which Regreener is not liable.
Regreener and its Consultants shall treat all non-public information disclosed by the Customer during support activities as confidential and will not disclose such information to third parties without prior written consent, except where required by law.
All advice, recommendations, and guidance provided by Regreener’s Consultants are based on information made available by the Customer and current industry practices.
The Customer remains solely responsible for decisions and actions taken based on such advice.
Any request to extend or modify the scope of Consultant support must be agreed upon in writing. Additional fees may apply for services beyond the standard offering.
Any Return on Investment estimations or projections provided by Regreener in relation to carbon reduction measures, energy savings, or sustainability initiatives are intended solely for informational and indicative purposes.
These estimates are based on assumptions, market conditions, available data, and methodologies considered accurate at the time of calculation.
5. Support by auxiliaries
Regreener may, at its discretion, engage third-party experts or subcontractors to assist in the provision of services under this Agreement, provided that Regreener shall remain responsible for the overall performance of the services, subject to the limitations of liability set forth herein.
Regreener shall take reasonable care in the selection and engagement of such third-party experts.
Section C - Climate Projects
1. Definitions
In Section C of these Terms and Conditions, the following terms have the meaning given to them below:
Climate Projects: carbon credits, tree planting, reforestation or any other project that may be deemed a Climate Projects, offered by Regreener to the Customer.
Carbon Credit: a tradable certificate representing the reduction or removal of one metric ton of carbon dioxide (CO₂) or equivalent greenhouse gas from the atmosphere, verified by recognized standards.
2. Purpose of Climate Projects
Regreener offers Climate Projects, including but not limited to certified carbon credit initiatives, tree planting, reforestation, and other environmental impact projects.
These projects aim to assist Customers in reducing or offsetting their carbon footprint and supporting sustainability goals.
3. Project Selection and Availability
Regreener will provide the Customer with a list of available Climate Projects in accordance with the Customer’s selected package or agreement.
While Regreener strives to offer a variety of Climate Projects, availability may depend on third-party project partners and market conditions.
If no suitable project is available, Regreener and the Customer will collaborate in good faith to identify alternative solutions.
4. Proof of Impact
Upon receipt of full payment, Regreener will issue a Certificate of Impact to the Customer.
This certificate will include:
Customer name
Date of issuance
Details of the Climate Project(s) supported
The quantified impact (e.g., tonnes of CO₂ offset, number of trees planted)
Delivery timelines for certificates may vary depending on project verification cycles.